Help & FAQs

Solar panels convert sunlight to electricity. That electricity is DC (or direct current), and most items in a home use AC (alternating current). Because of this, an additional piece of equipment, an inverter, is installed to convert DC to AC. 

The beauty of solar panels is that they require very minimal maintenance, if any. In the Midwest and Upper South, there is enough rain that panels rarely need to be cleaned. Additionally, all of the major components used in a solar system have 10 to 30-year warranties. 

The appropriate system size for a solar array is determined based on energy consumption, roof space, plans for the future, and budget. A no-obligation consultation and remote quote is the quickest way to determine the ideal system size. 

Because installing a solar panel system involves permitting, working with high voltage electricity, inspections, and interconnection agreements with the local utility, it can be a daunting project to take on if you’re not an electrician.   

While local regulations vary, electrical and/or building permits may be needed for grid-tied systems. An interconnection agreement with the local utility and inspections may be needed once a system is installed. Also, homeowners’ associations and historical districts may have requirements that must be met. 

The general answer is that solar panels may increase the value of your home by 4.1%. Several studies have been conducted on the resale value of homes with solar panels. Please see our blog post about resale value for links to the articles. 

Net metering is the process of sending any excess energy produced by your solar system to the grid and getting a credit on your electric bill for that energy. It’s not available in all areas, and the value given to excess solar production can vary, so consulting an expert is advisable. 

The weight of a solar power system can vary based on the size of the system and the type of solar panels used. On average, a solar panel weighs around 18 kg, so a typical solar power system with multiple panels can weigh hundreds of kilograms. It is important to ensure that your roof is able to support the weight of the solar system, and a professional installer can help you determine this.

Solar panels do not produce electricity at night or during cloudy weather. Solar panels rely on sunlight to generate electricity, so their output is reduced on cloudy days and they do not produce any electricity at night. However, a grid-connected solar power system will still provide electricity to your home at night or during cloudy weather by drawing from the grid.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).